SCANA Energy Marketing, LLC & the IGS Family of
Last Modified: 12/4/19
SCANA Energy Marketing, LLC and the IGS family of companies
“We”) respects your privacy and We
are committed to protecting it through our compliance with this
policy. The term “you” or “your”
includes you any of your subsidiaries, affiliates, employees and
parent or legal guardian.
This policy describes the types of information we may collect
from you or that you may provide when you visit the websites at
www.scanaenergy.com, www.scanaenergyregulated.com, and/or
any other website owned, controlled and/or operated by Us, and
any of their sub-sites, (our
“Website“) and our practices for
collecting, using, maintaining, protecting and disclosing that
This policy applies to information we collect:
- On this Website.
In e-mail, text and other electronic messages between you and
Through mobile and desktop applications that you download from
the Website, which provides dedicated non-browser-based
interaction between you and the Website.
When you interact with our advertising and applications on
third-party websites and services.
Via any other source, including without limitation telephone
communications and any written communications between You and
Please read this policy carefully to understand our policies and
practices regarding your information and how we will treat it.
If you do not agree with our policies and practices, your choice
is not to use our Website. By accessing or using this Website,
/privacy. Your continued use of this
Website after we make changes is deemed to be acceptance of
those changes, so please check the policy periodically for
Children Under the Age of 18
Our Website is not intended for children under 18 years of age.
No one under age 18 may provide any information to us or on the
Website. We do not knowingly collect personal information from
children under 18. If you are under 18, do not use or provide
any information on this Website or on or through any of its
features/register on the Website, make any purchases through the
Website, use any of the interactive or public comment features
of this Website or provide any information about yourself to us,
including your name, address, telephone number, e-mail address
or any screen name or user name you may use. If we learn we have
collected or received personal information from a child under 18
without verification of parental consent, we have the right but
not the obligation to delete that information. If you believe we
might have any information from or about a child under 18,
please contact us at http://www.igs.com/contact-us.
Information We Collect About You and How We Collect
We collect several types of information from and about users of
our Website, including information:
By which you may be personally identified, such as name,
postal address, e-mail address or telephone number
That is about you but individually does not identify you, such
as, without limitation, Your use of the Website; and/or
About your internet connection, the equipment you use to
access our Website and usage details.
We collect this information:
- Directly from you when you provide it to us.
Automatically as you navigate through the site. Information
collected automatically may include, without limitation, usage
details, IP addresses and information collected through
cookies, web beacons and other tracking technologies.
From third parties, for example, without limitation, our
affiliates and business partners.
Information You Provide to Us
The information we collect on or through the Website otherwise
may include, but is not limited to:
Information that you provide by filling in forms on our
Website or otherwise submitted to Us. This includes, but is
not limited to,
Information provided at the time of registering to use our
Website (subscribing to services, purchasing products, posting
material or requesting further services or information). We
may also ask You for information in other communications or
via web forms in other situations, including but not limited
to when you enter a contest or promotion sponsored or promoted
by Us, when you report a problem with our Website, or when you
otherwise communicate with Us.
Records and copies of Your correspondence (including e-mail
addresses), if You contact Us.
Your responses to surveys that We might ask You to complete
for research, marketing or other purposes.
Details of transactions You carry out through the Website and
of the fulfillment of Your orders or subscriptions for
products or services. You may be required to provide financial
information before placing an order through our Website.
- Your search queries on the Website.
Any other information that You provide to us or that We are
able to collect as a result of Your use of the Website.
You also may provide information to be published or displayed
(hereinafter, “posted“) on public
areas of the Website, or transmitted to other users of the
Website or third parties (collectively, “User Contributions“). Your User Contributions are posted on and transmitted
to others at your own risk and are subject to the Website Terms.
Although we limit access to certain pages, please be aware that
no security measures are perfect or impenetrable. Additionally,
we cannot control the actions of other users of the Website with
whom You may choose to share your User Contributions. Therefore,
we cannot and do not guarantee that your User Contributions will
not be viewed by unauthorized persons.
Usage Details, IP Addresses, Cookies and Other
As you navigate through and interact with our Website, we may
automatically collect certain information about your equipment,
browsing actions and patterns, including:
Details of your visits to our Website, including traffic data,
location data, logs and other communication data and the
resources that you access and use on the Website.
Information about your computer and internet connection,
including your IP address, operating system and browser type.
The information we collect automatically is statistical data. It
helps us to improve our Website and to deliver a better and more
personalized service by enabling us to:
- Estimate our audience size and usage patterns.
Store information about your preferences, allowing us to
customize our Website according to your individual interests.
- Speed up your searches.
- Recognize you when you return to our Website.
The technologies we use for this automatic data collection may
include but are not limited to:
Cookies (or browser cookies). A cookie
is a small file placed on the hard drive of your computer. You
may refuse to accept browser cookies by activating the
appropriate setting on your browser. However, if you select
this setting you may be unable to access certain parts of our
Website. Unless you have adjusted your browser setting so that
direct your browser to our Website.
Flash Cookies. Certain features of our
Website may use local stored objects (or Flash cookies) to
collect and store information about your preferences and
navigation to, from and on our Website. Flash cookies are not
managed by the same browser settings as are used for browser
Web Beacons. Pages or portions of our
the Website and our e-mails may contain small electronic files
known as web beacons (also referred to as clear gifs. pixel
tags and single-pixel gifs) that permit the Company, for
example, to count users who have visited those pages or opened
an e-mail and for other related website statistics (for
example, recording the popularity of certain website content
and verifying system and server integrity).
Some Content on the Website may be served by third-parties.
web beacons or other tracking technologies to collect
information about Our users. This may include information about
Your behavior on the Website to serve them interested-based
(behavioral) services. We do not control these third
parties’ tracking technologies or how they may be used. If
you have any questions about an advertisement, you should
contact the responsible advertiser directly.
How We Use Your Information
We may (without obligation) use information that we collect
about You or that you provide to Us, including any personal
- To present Our Website and its contents to You.
To provide You with information, products or services that You
request from us.
- To fulfill any other purpose for which You provide it.
To provide You with notices about Your account, subscription,
or any products or services that we Provide You, including,
without limitation, expiration and renewal notices.
To carry out our obligations and enforce our rights arising
from any contracts entered into between You and Us, including
for billing and collection.
To notify You about changes to Our Website or any products or
services We offer or provide.
To allow You to participate in interactive features on Our
To offer you Products or Services provided by Us, our
affiliates, or third-parties with whom We do business;
In any other way that We may describe when You provide the
To enable us to display advertisements or promotions to our
To seek Your feedback with respect to our products and
- For any other purpose with Your consent.
We may also use Your information to contact You about Our own
and third-parties’ goods and services that may be of
interest to You. If You do not want Us to use your information
in this way, please check the relevant box located on the form
on which we collect your data if applicable, or if applicable,
adjust your user preferences in your account profile. You may
opt-out of any promotional e-mails from Us by e-mailing email@example.com.
Disclosure of Your Information
We may disclose aggregated information about Our users without
We may disclose personal information that We collect or You
- To our subsidiaries and affiliates.
To contractors, service providers and other third parties we
use to support our business.
To a buyer or other successor in the event of a merger,
divestiture, restructuring, reorganization, dissolution or
other sale or transfer of some or all of Our assets, whether
as a going concern or as part of bankruptcy, liquidation or
similar proceeding, in which personal information held by Us
about our Website users is among the assets transferred.
To third parties to market their products or services to You
if You have not opted out of these disclosures.
- To fulfill the purpose for which you provide it.
For any other purpose disclosed by Us when You provide the
- With your consent.
We may also disclose your personal information:
To comply with any court order, law or legal process,
including to respond to any government or regulatory request.
of sale to which You agreed and other agreements, including
for billing and collection purposes.
If We believe disclosure is necessary or appropriate to
protect Our rights, property, or safety, or that of Our
customers or others. This includes exchanging information with
other companies and organizations for the purposes of fraud
protection and credit risk reduction.
Choices About How We Use and Disclose Your
We strive to provide You with choices regarding the personal
information You provide to Us. We have created mechanisms to
provide You with the following control over Your information:
Tracking Technologies and Advertising. You can set Your browser to refuse all or some browser
cookies, or to alert You when cookies are being sent. To learn
how You can manage your Flash cookie settings, visit the Flash
player settings page on Adobe’s website. If You disable
may then be inaccessible or not function properly. We have
incorporated controls and/or applications that will respond to
most standard web browser’s “do not track”
signals such as ones that allow the user of a browser to
request that their browsing habits are not tracked across
websites over time. Due to constantly changing technology and
web browsers, we cannot guarantee that these controls and
applications will function as intended and therefore we cannot
guarantee that this website will always respond and accept any
such “do not track signals.” This website does not
allow other parties to collect personally identifiable
information about an individual consumer’s online
activities over time and across different Web sites.
We have implemented or may implement (but we are not obligated
to implement or maintain) measures designed to secure Your
personal information from accidental loss and from unauthorized
access, use, alteration and disclosure. All information that You
provide to Us may be stored on Our secure servers behind
firewalls. Notwithstanding the foregoing, the safety and
security of Your information also depends on You. Where We have
given You (or where You have chosen) a password for access to
certain parts of the Website, You are responsible for keeping
this password confidential. We ask that You not to share your
password with anyone. We urge You to be careful about giving out
information in public areas of the Website like message boards.
The information You share in public areas may be viewed by any
user of the Website.
Unfortunately, the transmission of information via the internet
is not completely secure. Although We may do our best to protect
Your personal information, We cannot guarantee the security of
Your personal information transmitted to our Website. Any
transmission of personal information is at your own risk. We are
not responsible for circumvention of any privacy settings or
security measures contained on the Website.
Links to Other Sites
This Web site contains links to other sites that are not owned
or controlled by Us. Please be aware that We are not responsible
for the privacy practices of such other sites. We encourage you
to be aware when you leave our site and to read the privacy
statements of each and every Web site that collects personally
identifiable information. This privacy statement applies only to
information collected by the Web site.
It is Our policy to post any changes We make to Our Privacy
Policy on this page. If We make material changes to how we treat
Our users’ personal information, We will strive to notify
You, but We are not obligated to do so, and it is Your
identified at the top of the page. You are responsible for
ensuring we have an up-to-date active and deliverable e-mail
address for You, and for periodically visiting the Website and
privacy practices, contact us at: If you have any questions
about security on our Web site, you can send email us at http://www.igs.com/contact-us or firstname.lastname@example.org.
Your California Privacy Rights
SCANA Energy Marketing, LLC and the IGS family of companies
“We”) collects various types of
personal information about you both online and offline during
the course of our customer relationship. Under California law,
if you are a resident of California, you may make a written
request to us about how we have shared your information with
third parties for their direct marketing purposes. In response
to your written request, we may provide you with a notice
describing the cost-free means to opt-out of our sharing your
information with third parties, if the third party will use it
for their direct marketing purposes.
If you would like to exercise your rights under California law,
please send your written request to the email address or postal
address below. Your written request must include your postal
address so that we may provide you with our notice and third
party direct marketing opt-out form. We will provide you with
this form within thirty (30) days of receiving your written
ATTN: Legal Department, IGS
6100 Emerald Parkway, Dublin, OH 43016
SCANAEnergy.com and IGS.com Minimum Browser
SCANAEnergy.com and IGS.com regularly monitors and tests
browsers to ensure the highest quality standards for our
customers. We may discontinue support of existing browsers
if they no longer conform to W3C standards or have reached their
end of life and are not supported by their development
company. For optimal performance, we recommend using the
latest version of the following web browsers:
- Internet Explorer 11+
- Edge 14+
- Firefox 58+
- Chrome 64+
- Edge 14+
- Firefox 58+*
- Chrome 64+*
- Internet Explorer 11+
- Edge 14+
- Firefox 58+*
- Chrome 64+*
Customers who use older browser versions or choose to use
another browser or a beta version of a browser may experience
visual or functional difficulties with some pages of our web
*We do not specify version levels for Firefox, or Chrome, beyond
what is stated above. These browsers use the automatic update
methodology for continuous updates which means updates may occur
rapidly and unannounced. However, these browsers all are based
on current W3C guidelines and specifications and pass the
stringent ACID tests for browser compliance.
Frequently Asked Questions
How do I upgrade to another browser?
Google Chrome Download. Instructions provided there will help you with download and
Mozilla Firefox Download. Instructions provided there will help you with download and
Microsoft Internet Explorer Download. Instructions provided there will help you with download and
How do I determine which browser I am using?
From your browser, go to the Help menu and choose
“About….” A screen will appear showing which
browser and version you are using.
From your browser, go to the menu at the top of your
screen. The name of the browser appears in the menu bar,
just to the right of the Apple logo. Select the menu option that
reads “About [Your Browser’s Name]”.
Some of the site’s functionality doesn’t work or
page display is broken? What are some possible causes?
Using older browsers, non-compatible browsers or disabling browser
If you are accessing SCANAEnergy.com or IGSenergy.com through a
firewall or proxy, check with your Network Administrator to
determine if cookies are permitted.
If you have a pop-up blocker installed, it may also prevent some
functionality on our site.
We use Adobe Acrobat Reader for most downloadable documents.
We recommend using the most recent version of Adobe Acrobat Reader
which is available free at Adobe.com
required to complete online transactions.
For optimal performance, we recommend using a device running the
latest version of iOS
both are required to complete transactions.